Frequently Asked Questions
Is this legal? Will my account get banned for using this guide?
None of our customers have ever had their account banned for using our products. Some people are confused over how this is possible given Blizzards rules and policies which forbid the sale of addons. X-Elerated Warcraft Guides is not in the addon selling business, we're in the guide selling business. The addons we create are available for free via our trial downloads. When a customer buys our guide they are not given a premium version of our addons. Instead, they are given access to our leveling guide in text format (ebook) which can then plug directly into our free addons. This separation allows us to sell our digital guides and follow Blizzards policies.
Will this get my account hacked?
Our digital products are distributed using our member’s area. This allows you to easily install your products and keep them updated with a few simple clicks. Our guides are completely safe and free of malware and keyloggers. No one has ever been hacked by using our guides. That said, hacking is a real problem in the World of Warcraft community and we recommend you DO NOT use your World of Warcraft account info while signing up on our website.
I've been leveling my character without a guide for a while. Will the guide work for me or will I have to start all over?
Our guide features a revolutionary feature that looks at your entire questing history so you can just pick up at any point in your leveling path. If a quest must be unlocked with earlier quests, the feature will walk you through the quest chain to unlock the quest.
Do the guides work with all classes and races?
Absolutely, our guides cover all classes, races, and both factions.
Are your guides kept up to date when new patches are released?
You bet. We have a full team of dedicated testers and bug fixers who not only keep the guide updated but continually check for errors and respond to feedback from our customers to maintain the high level of quality expected from X-Elerated Warcraft Guides.
I have two computers do I have to purchase twice to use the guides on both?
No you do not. You can download the guides on both of your computers by logging into the members area on our website on both computers. However you cannot give the guides to your friends to use, when you purchase our guides you are the only one licensed to use them.
Do I need to have any prior knowledge to use the guides?
You do not need to know anything about computers to install our in-game addons. Not only do we show you how to do it step-by-step but it’s so easy to literally takes 3 seconds to do.
Do your guides work on all operating systems?
Addons in general work on any operating system that can run World of Warcraft. Our guides are no different, if your computer can run WoW it can run our guides.
How can I change my username and password?
The option to change your username and password is found inside the Members Area under Manage Account.
How can I change the email on my account?
You will need to forward your Clickbank sales receipt to our technical support department and explain what you would like the email changed to. You can do this by using our contact page. If you no longer have access to your Clickbank sales receipt, you can recover it using this form: http://www.clickbank.com/txnLookup.htm
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